Cookies

Welcome to the website http://www.total.gr/. By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use. Please note that other terms and conditions and personal data protection policies apply to other Total Group websites, and we recommend that you read them carefully.

The policy aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

TOTAL HELLAS SA is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available.

Data is processed for the purpose of:

• Providing the services managing the queries you make using the contact information. In particular, we may collect some items of your personal data for the purposes of external communication in order to answer your requests for information and to learn how to better meet your needs.
• Creating statistics from the visits to www.total.gr, which are necessary for us to analyze and measure your website visits, in order to improve the quality of the content and user experience.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than 13 months.

2. Recipients of data

Your personal data may be communicated to one or more of the data controller's departments or to Total Group companies and one or more partners, independent distributors or subcontractors for the purposes of analysis.

3. Data Transfers

Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately. 

For the purposes of the services provided on this website, your data may be transferred to the following recipients: RS Consulting, Total Group Companies, Capgemini Technologies Services, located outside the European Union.

For this reason, the Total Group has adopted “Binding Corporate Rules” (BCR) governing intra-Group transfers of personal data originating in the European Economic Area.

For data transfers not covered by the BCR, to countries outside the European Economic Area, other guarantees are provided, such as Contract clauses etc.

You can request a copy by writing to the contact address mentioned below: [email protected].

4. Data security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.

5. Cookie management

5.1. Principle

A cookie is a file which enables a website to save information relating to your computer’s browsing of the website (e.g. number of visits, number of pages viewed, visited pages, date and time of browsing, viewed links etc.), to make your visits to the website smoother.

You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).

Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.

5.2. Types of cookies, cookies and statistics, and settings.

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.

When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on.

5.2.1. Which cookies are stored?

• Cookies issued by the data controller, added on the site domain

Cookie	Description	Category	Duration
has_js	Detection of Javascript, used by Drupal	Mandatory	Session
cookie_agreed,  cookie-agreed, authorized_cookies_config	Choices of GDPR related consent, used by Drupal	Mandatory	13 months
Drupal.language, Drupal_language_redirection	Choice of language of the site, used by Drupal	Mandatory	up to 1 year
Drupal.tableDrag.showWeight	Browser version to adapt the display of pages, used by Drupal	Mandatory	1 year
form-xx webform-123	Detection if form has already been submitted by the user, used by Drupal.	Mandatory	1 jour
_cfduid	Performance optimization, used by the CDN CloudFlare.	Mandatory	Session

 

• Cookies STATISTICS

Cookie	Description	Category	Duration
atidvisitor, atuserid, xtant, xtat, xtvrn	Traffic analysis, used by AT Internet.	Statistics	up to 1 year and 1 day
_ga, _gid, _utma, _utmz	Traffic analysis, used by Google Analytics	Statistics	up to 2 years
dtCookie, dtLatC, dtPC, dtSa, rxVisitor, rxvt, dtCookie, dtLatC	Measure of the site performance, used by Dynatrace.	Statistics	1 minute
idrxvr	Used by Xiti to analyze traffic.	Statistics	1 an

 

• Cookies TARGETING/ADVERTISING

Cookie	Description	Category	Duration
_trossion, _troRUID, _troSYNC	Display offers on the internet personalized to the user points of interest, used by doubleclick.net a Google service.	Targeting/Advertising	up to 1 year and 1 month
utag_main	Used by Tealium	Targeting/Advertising	1 year
Noms variés	Added by Tealium tag management system.	Targeting/Advertising	Variable duration

 

• Cookies SOCIAL NETWORKS

Cookie	Description	Category	Duration
1P_JAR, APISID, HSID, LOGIN_INFO, CONSENT, NID, PREF, SAPISID, SID, SSID, SIDCC, VISITOR_INFO1_LIVE, YSC, ANID	Added by Youtube or Google to save how a Youtube video is used. In case a user is connected to his Google account, these data are associated with him.	Social Network	up to 2 years
brainsonic	Added by Damdy to save how a video is used.	Social Network	Session

 

5.2.2. How do you delete cookies, receive notification of their storage or change your browser settings?

• How do you delete cookies already stored on your computer?
  • On your workstation:
  • On the C:\ drive select the Windows folder;
  • Open the “Temporary Internet Files” folder;
  • Select all files (CTRL A);
  • Choose the “delete” option.
• How do you change browser settings to reject or be informed of the storage of cookies?
• In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;
• In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;
• In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;

In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies”.

6. Your rights / Contact

In accordance with current regulations, you have the right to access, correct, delete your data and the right to data portability. You have the right to withdraw your consent at any time without calling into question the data processing activities made earlier. You can also request a limit or oppose the processing of your data and/or institute a claim with the competent supervisory authority.

You can exercise your rights by contacting: [email protected], Marketing Department.

For any questions regarding the protection of personal data, you can contact : [email protected], Data Protection Responsible.